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FAQs

PAYMENT

HOW DO I PAY FOR MY ORDER?

Teemax gladly accepts PayPal and AMAZON Payments as well as major credit/debit cards, such as Visa, MasterCard, American Express, and DISCOVER. We apologize that we are unable to accept Bill Me Later, C.O.D. or checks at this time. Your card will be charged once we ship your order.

WHAT INFORMATION DO YOU REQUIRE?

You will be asked for your credit or debit card number, the expiration date, and the CVV number (last three digits on the signature strip on the back of your card) when you place your order.

WHAT SECURITY CHECKS ARE IN PLACE TO MAKE SURE MY PURCHASE IS VALID?

    All credit/debit cardholders are subject to authorization by the credit card company. If the company refuses to or does not for any reason authorize payment then we will not be able to accept your order.

    CAN I PAY FOR MY ORDER WITH MULTIPLE CARDS?

    Not at this moment.

    WHEN WILL I BE CHARGED?

    Upon placing the order, we will obtain a Credit Card authorization. Once the item ships from the distribution center, we will request payment from the Credit Card. The authorization will drop off in 5-7 business days from the date the order was placed.

    ORDERING

    CAN I MAKE CHANGES TO MY ORDER?

    No. Unfortunately, we start to process your order as soon as we receive it, and therefore cannot cancel or change your order. If you change your mind after placing your order, you may return any items that comply with our Return Policy and are in saleable condition for a refund to the original form of payment within 30 days of the ship date.

    WHAT HAPPENS IF I NOTICE THAT MY PERSONAL DETAILS ARE INCORRECT AFTER I PLACE MY ORDER?

    If you notice your personal details are incorrect once you have placed your order, please contact our customer service team by visiting our Contact Us page.

    CAN I ORDER FROM WWW.TEEMAXONLINE.COM AND PICK IT UP AT A TEEMAX STORE?

    Not at this time.

    WHAT HAPPENS IF AN ITEM IN MY ORDER IS NOT AVAILABLE?

    If an item you have ordered is unavailable, you will receive an email from our customer service team and the cost of the item will be refunded to you.

    HOW DO I KNOW IF MY ORDER WAS RECEIVED?

    When you place an order you will receive an email from us. The order acknowledgement will contain your order number and order details. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. When your goods have been shipped, your card will be charged and we will send you a delivery confirmation email, including delivery details and tracking information.

    PROMO CODES

    WHAT ARE TEEMAX PROMO CODES?

    TEEMAX promo codes are codes that can be applied to your order to receive a discount. These range from free shipping to merchandise discounts.

    WHERE CAN  I GET A PROMO CODE?

    TEEMAX promo codes can be found in our newsletters. By subscribing to our newsletter, we will periodically email you our offers and promo codes. Please refer to the terms and conditions for our promo codes, as they will vary. Promo codes found on money saving websites such as promo sites or forums are not endorsed by TEEMAX and are outside of our control. They may be invalid or expired. We therefore cannot authorize discounts under these circumstances.

    HOW DO I ADD A PROMO CODE?

    When you place an order, you will see a box where you can enter your promo code. The promo code and discount will appear immediately and be added to your order total. The promo code must be redeemed at this point in the ordering process; it cannot be applied after the order has been processed. Only one promo code can be used per purchase. Promo code cannot be the only form of payment for an order. The cost of the order must exceed the cost of the promo code and a credit card must be provided.

    I FORGOT TO ADD A PROMO CODE.

    Unfortunately, if you did not enter your promo code at checkout, we cannot apply it to your order once it has been placed.

    I ENTERED MY PROMO CODE, BUT IT DIDN'T WORK.

    Our system will always recognize valid promo codes. Therefore, if the discount has not been deducted from your order, the code was incorrectly entered. Promo codes can only be redeemed during the placement of orders and cannot be applied or amended once the order has been placed.

    HOW DO PROMO CODES AFFECT MY RETURN?

    If you decide to return items that have a discount applied to the whole order, the amount refunded will be subject to the minimum spend of the promo. This means that if the items returned brings the new order total below the minimum spend necessary to use the promo, the discounted amount will be deducted from the refund. Discounts and discount thresholds exclude postage and packaging. If the original order was returned and you would like to reorder another size, we cannot reissue a promo code or deduct the discount from your order.

    WHOLESALE

    DOES TEEMAX OFFER WHOLESALE ONLINE?

    Please shoot us an email via our contact page for wholesale inquiries.

    Sale

    Unavailable

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